Things happen! We understand and have you covered! Merchandise may be returned for store credit or exchanged within 30 days of purchase, with receipt or credit card to lookup order. Merchandise must be in perfect condition and original packaging. All merchandise sold by Native Poppy is sold as-is without any guarantee.
Terms of Service
Linden Co. strives to provide excellent customer service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement explains how our orders work and disclose our Return and Refund Policy.
Flower Order Cancellation Policy
Flower orders may be canceled if notice is given 72 hours in advance of the pick-up/delivery date of the order. All flower cancellations made before the 72-hour deadline are eligible for store credit only. Flower orders being canceled within 48 hours of being placed (but not within the 72-hour pick-up/delivery date) are eligible for a full refund.
If you place an order and the recipient rejects delivery, whatever the reason, Linden Co. will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Once flowers leave our shop premises/delivery vehicle, Linden Co. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Linden Co. reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Merchandise may be returned for store credit or exchanged within 30 days of purchase when you bring in your merchandise item(s) in a re-sellable condition, along with original packaging and provide your receipt.
Return Policy FAQ
Q: When am I eligible for a cash/credit card refund?
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase .
Q: When am I no longer eligible for any sort of refund/store credit?
A: Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.
Q: When am I eligible for Store Credit?
A: When you bring in your merchandise item(s) in a re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase. Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.
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What are your hours?
Sunday 10am – 3 pm | Monday 10am – 3pm | Tuesday – Saturday 10am – 6pm
We are at 1104 Lincoln Ave., downtown Steamboat Springs on the corner of 11th and Lincoln Ave. Swing by and pick up a beautiful arrangement, plants, or an artisan-crafted gift anytime during our business hours.
What's the flower bar?
Our unique in-store experience allows our customers to pick exactly what flowers they want. Flowers are sold per stem. Pick out your favorites and we will wrap them for you to take home! If you’d like your stem bar selection to be arranged by one of our designers, one of our Grab-and-Go Bouquets would be the perfect option.
Do you do weddings?
Yes! You can find our full-service wedding menu here and our custom events can be found here. Our arrangements are thoughtfully composed based on color, the season, and the natural surrounding environments. It is our mission to create the perfect floral atmosphere for all our clients for any occasion.
Do you deliver?
Absolutely! We offer daily deliveries within 30 miles of the shop. Simply place your order online, in the store, or over the phone. We offer same-day delivery if orders are placed before 11 a.m. MST.
How can I cancel or modify my order?
Can I make special requests?
Linden Co. flower arrangements are all one of a kind! Each one is subject to flower availability and season. While we can take requests for certain color palettes, we reserve the right to substitute as needed. That means we cannot guarantee any specific flowers or colors unless you order a week in advance to give us time to find what you’re looking for from our Wholesalers. However, for special events or weddings, special requests are absolutely welcome, we are happy to review your request and send you a quote. See more details on those services here.